What has been the biggest challenge your company has faced?Įvery customer is different and has their own unique hurdles regarding scheduling and payroll. We have worked diligently over the years to make sure that ePro Scheduler Plus fits that bill. Reliability is also key – when it comes to workforce management, EMS, fire, police and other first responder communities need reliable products that serve as a strong backbone for their operations. Our tools also improve employee morale and satisfaction by guaranteeing easily accessible information and communication for employees working out in the field. Our ePro products are essential to these communities because they provide a solid foundation for managing a unique and fast-paced workforce, while saving both time and money. Why do you believe your products are essential to the EMS community? ePro Scheduler Plus was built from the ground up for the public service industry, starting specifically with fire departments and EMS operations. It’s cost effective, reliable, and extremely flexible. With ePro Scheduler Plus, you can select the tools that work for you, and access them all under one login. It’s a web-based workforce management tool that combines scheduling, timekeeping, payroll export, certification tracking, document management, messaging, fleet maintenance, incident reporting, continuing education and inventory tracking all into one easy-to-use interface. What is your signature product and how does it work?ĮCore’s signature product is ePro Scheduler Plus. We then began adding time and attendance components and the rest of our workflow products we have today, including fleet maintenance, incident report tracking, continuing education and inventory management. Once payroll features were added, the department’s accuracy of payroll output changed so dramatically that EMS operations noticed our work. Patrick diligently went to work to come up with a solution. The inspiration behind our company came from a close family member who worked for a fire department that desperately needed employee scheduling software. Our founder, Patrick Fitzsimmons, has the heart of an entrepreneur and wanted to make the world a better place. What was the inspiration behind starting your company? Our company name, eCore Software Inc., originated from our desire to be at the “core” of each of our customer’s workflow. Where did your company name originate from? Our flagship product ePro Scheduler is an industry leader in integrated scheduling, time and attendance and payroll, and continues to be the workflow solution selected by the leading high performance EMS operations across the U.S. ePro Scheduler Plus has been providing value to public service organizations like EMS operations, fire and police departments, 911 dispatch agencies and hospitals since 1998. is a leading provider of web-based software applications. Secondly, we needed the ability to pull reports and see if we are within the overtime budget while maintaining a consistent and fair schedule.Intro: eCore Software Inc. The ease of being web based, the real time schedule changes, and to make it easier on the supervisors who are creating the schedules and filling the open shifts. We had a couple of top priorities when searching for an employee scheduling system. Also, we were looking for a system with better record keeping processes, accountability of hours worked, and over time management.

We needed a product that would produce real time scheduling and up-to-date schedule information for our employees. Time keeping was tracked on a paper sign in sheet and was collected on a weekly basis. Some time ago, Cherry Hill FD scheduling was done on excel spreadsheets and paper, which were sent out each month by email with updates manually entered as necessary.

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